Privacy Policy – Upwind Canarias

Last updated: 24/09/2025

Upwind Canarias (“we”, “our”, “us”) operates the website https://upwindcanarias.com and provides water sports services, equipment sales, and lessons in the Canary Islands. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

1. Information We Collect

We collect the following types of information:

• Personal details you provide
  When you place an order, make a booking, or contact us, we may collect your name, email address, phone number, billing/shipping address, and any other details you provide.
• Payment information
  Payments are processed securely by third-party providers (e.g., Stripe, PayPal, or your bank). We do not store your full credit/debit card details on our servers.
• Account information (if applicable)
  If you create an account on our site, we store your login credentials (encrypted) and order history.
• Website usage data
  We use cookies and analytics tools to understand how visitors use our site (e.g., pages viewed, browser type, IP address).

2. How We Use Your Information

We use your data for the following purposes:

• To process and deliver your orders and bookings.
• To respond to inquiries and provide customer support.
• To send order confirmations, invoices, and relevant service updates.
• To improve our website, services, and customer experience.
• To comply with legal and tax obligations.

3. Sharing of Information

We do not sell or rent your personal data. We may share your information only with:

• Service providers who help us operate our website and deliver services (e.g., payment processors, shipping companies).
• Legal authorities if required by law or to protect our legal rights.

4. Cookies

Our website uses cookies to:

• Enable essential functionality (e.g., shopping cart, checkout).
• Improve performance and user experience.
• Collect anonymous analytics.

You can manage or disable cookies in your browser settings, but some features may not function properly without them.

5. Data Retention

We keep your personal data only as long as necessary:

• Order and invoicing records: kept as required by Spanish tax law.
• Customer accounts: until you request deletion.
• Marketing communications: until you unsubscribe.

6. Your Rights (GDPR)

As an EU resident, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (except where retention is legally required).
• Object to processing or withdraw consent at any time.
• Request data portability.

To exercise your rights, please contact us at [your email address].

7. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Upwind Canarias
Email: jetsurffuerte@gmail.com
Phone: +34 686 937 162
Address: Calle Aristides Hernández Morán 9, subsuelo 1, Jetsurf Fuerteventura